These Terms of Service ("Terms") are an agreement between Scopie LLC ("Scopie", "we", "us") and the business that creates a Scopie account ("you", "the business"). By creating an account or using Scopie, you agree to these Terms and confirm that you have the authority to accept them for your business.
Our Privacy Policy explains how we handle personal information and is part of these Terms.
The service
Scopie is web software for service businesses. It lets you send quotes to your clients, collect online signatures, turn signed quotes into scheduled jobs with crews and equipment, let crews check in and out and upload photos, send invoices, take card and bank payments through Stripe and ask clients for reviews. We may improve, change or remove features over time.
Eligibility
You must be at least 18 years old and able to enter into a binding contract.
Scopie is for business use only. You may not use it as a consumer for personal, family or household purposes.
Your account and your team
Give us accurate information and keep it up to date.
Keep passwords and sign-in details secure, and tell us at [email protected] right away if you think your account has been misused.
You choose who joins your team and which role they have (admin, office or crew). You are responsible for what your team members do in your account, and for removing access when someone leaves.
Free trial, plans and billing
New accounts get a 14-day free trial. No credit card is needed to start.
After the trial, you need a paid plan (Solo, Crew or Team) to keep creating and sending work. Each plan includes a number of team seats, shown on our pricing page.
Plans are billed in advance, monthly or annually, through Stripe, and renew automatically until you cancel. Prices are in US dollars and do not include taxes, which are added where required.
There is no long-term contract. You can cancel at any time in your billing settings; your plan stays active until the end of the period you have paid for. Except where the law requires otherwise, we do not refund partial periods.
You cannot move to a smaller plan while your team has more members than the smaller plan allows. Remove team members first.
We may change prices. We will tell you at least 30 days before a price change affects you, and it will apply from your next billing period.
If your trial ends or a payment fails
If your trial ends without a paid plan, or a payment fails, you have a 7-day grace period to choose a plan or fix the payment. After that your account becomes read-only. You can still sign in and view your quotes, jobs, clients and invoices, but you cannot create or send new work until you choose a plan or update your payment method. You can ask us for a copy of your data, or for it to be deleted, by emailing [email protected].
Client payments through Stripe
To take payments from your clients, you connect your own Stripe account (Stripe Connect). Payments go to your Stripe account, and Stripe pays them out to you. Your use of Stripe is governed by your agreement with Stripe, including the Stripe Services Agreement.
Stripe charges its own processing fees for card and bank (ACH) payments. Scopie may also charge a platform fee on payments made through Scopie: currently no additional fee on card payments. We will show you any platform fee before it applies.
Scopie is not a party to the transactions between you and your clients, is not a bank or money transmitter, and does not hold your funds.
Refunds, disputes and chargebacks are between you and your client and are handled in your Stripe account. You are responsible for any amounts, fees and penalties that result from them.
Your responsibilities to your clients
You run your business; Scopie provides the tools. You are responsible for:
Your quotes, prices, discounts, deposits and the terms you include, and for honoring what you agree to.
Collecting and paying taxes, and holding the licences, permits and insurance your work requires.
The quality and safety of the work your business performs.
Your communications with clients, and having the right to email them and to store their information, signatures and photos of their property in Scopie.
Telling your clients how you use their personal information, and handling their privacy requests with our help.
Following the laws that apply to your business, including consumer protection, cancellation-right and debt collection laws.
Electronic signatures
Scopie lets your clients review and sign quotes electronically. When a client signs, they tick a box for each set of terms you include (for example your service terms, your cancellation policy or an agreement to pay the balance), tick a box to accept the quote, and, if you add your own electronic-signature consent wording, tick a box for that too. They then draw or type their signature. We record the signer's name and email, the signature, the content and boxes ticked, the time, IP address and browser, and produce a signed PDF.
Scopie provides the tools only. You decide the wording of your terms and consent text, and you are responsible for making sure your use of electronic signatures meets the laws that apply to you, such as the federal ESIGN Act and the Uniform Electronic Transactions Act (UETA) as adopted by your state, including any consumer disclosures and consent they require. Some documents cannot be signed electronically. Scopie does not give legal advice about your contracts; talk to a lawyer if you are unsure.
Acceptable use
You and your team must not:
Break any law or anyone's rights, or use Scopie for fraud or deceptive pricing.
Send spam, bulk unsolicited messages or marketing email to people who have not agreed to receive it.
Upload content that is illegal, harmful or that you do not have the right to use.
Upload malware, try to get into accounts or systems you are not allowed to access, or test Scopie's security without our written permission.
Overload, disrupt or reverse engineer Scopie, or scrape it by automated means.
Resell or share Scopie outside your business, or use it to build a competing product.
Your content and data
You keep ownership of the information you and your clients put into Scopie, including client details, quotes, invoices, signatures and photos ("Your Content"). You give us permission to host, copy, process and display Your Content only as needed to provide, secure and support Scopie for you. For your clients' personal information we act as your service provider, as described in our Privacy Policy.
We may use de-identified, aggregated data that does not identify you or any person to run and improve Scopie. If you send us feedback or ideas, we may use them without any obligation to you.
Scopie, its software, design and brand belong to us and our licensors. While you follow these Terms, we give you a limited, non-exclusive, non-transferable right to use Scopie for your business.
Third-party services
Scopie works with services from other companies, such as Stripe and Sign in with Google. Those services are governed by their own terms and privacy policies, and we are not responsible for them.
Availability and support
We work to keep Scopie available and reliable, but it may sometimes be unavailable for maintenance, updates or reasons outside our control, and we do not promise any specific uptime. Support is available by email at [email protected].
Cancellation, suspension and termination
You can stop using Scopie and cancel your plan at any time. We may suspend or close your account if you seriously or repeatedly break these Terms, do not pay, or use Scopie in a way that creates risk or legal exposure for us or others. Where reasonable, we will warn you first and give you a chance to fix the problem.
After your account is closed, we keep and delete data as described in our Privacy Policy. Sections that by their nature should continue (such as fees owed, disclaimers, limitation of liability, indemnity and governing law) continue after termination.
Disclaimers
To the extent the law allows, Scopie is provided "as is" and "as available", without warranties of any kind, including warranties of merchantability, fitness for a particular purpose and non-infringement. We do not promise that Scopie will be error-free or uninterrupted, or that it will meet every legal requirement of your business.
Limitation of liability
To the extent the law allows, neither Scopie nor you will be liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or data. Scopie's total liability for all claims relating to Scopie or these Terms is limited to the amount you paid us in the 12 months before the event that gave rise to the claim. These limits do not apply to your payment obligations or your indemnity obligations.
Indemnity
You will defend and indemnify Scopie against claims, losses and costs (including reasonable legal fees) arising from Your Content, your work for your clients, your dealings with your clients (including payments, disputes and chargebacks), or your breach of these Terms or the law.
Governing law
These Terms are governed by the laws of the State of Florida, United States, without regard to its conflict-of-law rules. Any dispute will be heard in the state or federal courts located in Orange County, Florida, and you and Scopie agree to their jurisdiction.
Changes to these Terms
We may update these Terms. We will change the date at the top, and for significant changes we will tell you by email or in the app at least 30 days before they take effect. If you keep using Scopie after that, the new Terms apply. If you do not agree, you can cancel.
General
These Terms are the whole agreement between you and Scopie about the service. If part of them cannot be enforced, the rest still applies. Not enforcing a right is not a waiver of it. You may not transfer these Terms without our consent; we may transfer them as part of a merger, acquisition or sale of assets. Neither of us is responsible for delays caused by events outside reasonable control. We may send notices to the email address on your account.