Contact us

What to put in your message

A few details save a round of back and forth:

• ✓The email address you sign in to Scopie with.
• ✓What you were doing when the problem happened, for example sending a quote or creating an invoice.
• ✓A screenshot of the screen or the error message, if there was one.

What we can help with

Questions about setting up your account, building quotes and invoices, adding your team, connecting payments, your plan or your bill, and anything that is not working the way you expect. If you are trying Scopie for the first time and are not sure it fits your business, write to us as well; we are happy to say honestly whether it does.

Before you write

How quickly will I hear back?

We reply within one business day. Messages sent on a weekend or a US public holiday are answered on the next business day.

Is there a phone number?

Not at the moment. Email lets us look at your account and reply with the exact steps or a fix, which is usually faster than a call for software questions.

My customer has a question about a quote or invoice they received. Should they write to you?

Quotes and invoices come from the business that sent them, so your customer should contact that business first. If something on the page itself is not working, they or you can email us and we will look into it.

Can I ask for a feature?

Yes, please do. Tell us what you are trying to get done and how you do it today; that helps more than a feature name on its own.