Carpet and upholstery quotes the customer agrees to before you arrive

What your terms should say about results

• ✓Which stains may lighten but not disappear: urine, bleach, dye, rust, coffee set for years.
• ✓How long carpets take to dry and when furniture can go back.
• ✓What the crew moves, and what the customer should clear: breakables, cords, small items.
• ✓Whether you clean under beds and heavy furniture.
• ✓What happens if a room cannot be reached on the day.

One truck-mount, two nine o'clock jobs

Signed jobs go on the schedule with the technician and the machine, truck-mount van or portable extractor, so it is clear which van is where. Technicians see the address and time but not the price, and the invoice is a link to share once the hoses are rolled up.

Customers come back every year or so, more often with pets. Each one stays in your client list with the rooms and extras from last time.

Carpet cleaning quote mistakes

• Whole-house coupon pricing It sets the customer up for a surprise. Price rooms and extras.
• Stairs counted as a room A flight of stairs takes as long as a bedroom. Price it per step or per flight.
• Pet treatment offered at the door It sounds like an upsell then. On the quote it sounds like a plan.
• No access rule Parking for the van and hose length to the far bedroom matter. Note them.
• Rugs cleaned in place without a note Some rugs bleed or shrink. Say when a rug goes to the plant instead.

When the calls come in

• Before the holidays Hosts want the living room and the guest room fresh by mid-November, so book those quotes early.
• Spring Mud season and shedding pets bring the second wave, often with upholstery added.
• Move-outs Landlords and tenants need a receipt-ready invoice the same week the keys are returned.
• After a leak Water-damaged carpet may need a restoration company first; say on the quote when a job is outside a normal clean.

Carpet cleaning: questions from customers

Will every stain come out?

No, and the quote should say so. Old pet stains, bleach spots, dye transfer and wear in traffic lanes may lighten without disappearing. Writing that into your terms means the customer agreed to it before you started.

How do carpet cleaners usually price?

By room or by square foot for the carpet, with separate prices for stairs, pet treatment, protector, upholstery and area rugs. Coupon-style whole-house prices tend to cause arguments when extras appear at the door.

Can customers add protector or a rug on the quote?

Yes. Put extras on the quote as optional lines. The customer ticks what they want when they open it, and the total changes on the page before they sign.

Can customers book a cleaning online in Scopie?

No. Scopie does not have online booking or self-scheduling. You send the quote, the customer signs it, and you put the job on your schedule.